“The Philippines is the most profitable area for Convergys worldwide, so we will continue to support our operations and expansion activities here.”
- Clint Streit,
Convergys Executive Vice President,
announcing the opening of the 2nd call center facility in the country;
Feb. 16, 2007

Dell said the company selected the Philippines for its customer contact centers "because of the strong language and communication skills of its high-quality workforce…With its English-savvy population, about 100 similar facilities in place and 650,000 students, the Philippines is fast becoming the contact center location of choice in Southeast Asia."
- Dell company statement
WHY THE PHILIPPINES?

"The Philippines has emerged as one of the leading outsource destination, with a “near- flawless American accents that give the Philippines an edge in its battle with India for the fast-growing outsourcing market.”

Source: CNN.com "Call Centers Enliven City Scene"
May 9, 2005

"With a long history of contact with the United States , including several decades of American colonial rule, Filipinos are more attuned to Western culture than most Asians. Call center employees not only find it easy to relate to Westerners but are also quick to adapt to a variety of accents."

- International Herald Tribune

Ranked #2 in the availability of IT skills and #4 in availability of qualified engineers

- The World Competitiveness Yearbook 1999

Rated #1 in availability of knowledge based workers

- Mete Group July 2000

“Local verbal skills with regard to clarity & understandability to a US buyer are superior to that of India , Ireland or other offshore locations.”

- Gartner, May 2002


Affordable Quality Human Resource
  • Skilled labor force of 29 million
  • Literacy rate of 94%
  • 3rd largest English speaking nation
  • META ranked Philippines No. 4 worldwide in availability of knowledge workers
  • 380,000 graduates/year
  • Western-patterned educational system
  • Strong work ethic, consultative/customer-oriented mind set
  • Quality management staff
  • Easily trainable
  • Low attrition rate
  • Lower costs: approximately one-fifth the cost of the US and Europe
Affinity to Western Culture
  • World-class English proficiency
  • Similar form of government structure
  • US GAAP adopted Accounting Systems
  • Legal system/contracts similarity
  • Same media sources
  • Strong familiarity with Western culture yet open and easily adaptable to other cultures
Strategic Location
  • Located in the fastest growing outpost of high-tech economy
  • Gateway of international shipping and airlines (FEDEX, UPS, etc.)
  • Critical entry point to over 500 million ASEAN market
  • Accessible by air within four hours from any Asian capital ( Japan , Korea , Singapore , Taiwan )
Hospitable Lifestyle: Expatriates' top choice for quality of life
  • Friendly people
  • Value-for-money housing
  • Modern recreational facilities
  • First- rate educational institutions (International schools: British School , German school, Japanese school, Mandarin school, etc,)
    (Source: Far Eastern Economic Review, Political & Economic Risk Consultancy (PERC), May 2000)
Expanding Infrastructure
  • High quality, low cost bandwidth, expanding domestic network
  • Six platforms available: fixed line, cellular, cable TV, over the air TV & radio and VSAT system)
  • Redundant international connectivity: fiber optic cable and satellite
  • Bandwidth cost declined by 70% over the last 4 years
  • Presence of dedicated IT parks with fiscal incentives offer
  • Availability of IT-enabled floor area
Source: Department of Trade and Industry Website
http://www.dti.gov.ph/index.php